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Live Chat and Support in the wider sample

16 Live Chat and Support tools counted across 8,291 company websites, a plain fetch separate from the group crawls. Live Chat and Support in the groups.

Last updated 2026-10-15

• Intercom runs on 1.5% of the 8,291 company websites crawled, the most of any Live Chat and Support tool.
• Intercom share runs from 0.2% in Biotechnology to 3.2% in Administrative Services.
• Intercom is most common at 11-50 employees, on 1.5% of sites in that band.
• Intercom share is highest in France, at 2.8% of crawled sites there.
• In Artificial Intelligence (AI), Intercom is the most used Live Chat and Support tool, on 1.6% of crawled sites.
• In Financial Services, Intercom is the most used Live Chat and Support tool, on 2.6% of crawled sites.
• In Biotechnology, Intercom is the most used Live Chat and Support tool, on 0.2% of crawled sites.
• Intercom, Zendesk Web Widget, Zoho SalesIQ hold 75% of all Live Chat and Support installs counted.

Intercom runs on 1.5% of the 8,291 company websites crawled, the most of any Live Chat and Support tool.

Intercom was found on 125 sites. Zendesk Web Widget came second with 19. Shares are of the whole sample, and a site can run more than one tool, so the bars do not add up to 100. Intercom leads Live Chat and Support at 1.5%.

Intercom share runs from 0.2% in Biotechnology to 3.2% in Administrative Services.

Administrative Services: 11 of 344 crawled sites run Intercom. Biotechnology: 1 of 521. Only industries with at least 150 crawled sites are compared here; the tool page lists the rest. Intercom is 16.7 times as common in Administrative Services as in Biotechnology.

Intercom is most common at 11-50 employees, on 1.5% of sites in that band.

95 of the 6,249 crawled sites with 11-50 employees run Intercom. At 51-200 employees the share is 1.5%. Intercom skews to 11-50 employee companies.

Intercom share is highest in France, at 2.8% of crawled sites there.

12 of the 422 crawled France sites run Intercom, against 1.5% across all countries. Countries with fewer than 150 crawled sites are not compared. Intercom is strongest in France.

In Artificial Intelligence (AI), Intercom is the most used Live Chat and Support tool, on 1.6% of crawled sites.

1,631 crawled sites are labelled Artificial Intelligence (AI), and 26 of them run Intercom. Zoho SalesIQ follows at 0.4%. Intercom leads Live Chat and Support in Artificial Intelligence (AI).

In Financial Services, Intercom is the most used Live Chat and Support tool, on 2.6% of crawled sites.

548 crawled sites are labelled Financial Services, and 14 of them run Intercom. Zendesk Web Widget follows at 0.4%. Intercom leads Live Chat and Support in Financial Services.

In Biotechnology, Intercom is the most used Live Chat and Support tool, on 0.2% of crawled sites.

521 crawled sites are labelled Biotechnology, and 1 of them run Intercom. Tidio follows at 0.2%. Intercom leads Live Chat and Support in Biotechnology.

Intercom, Zendesk Web Widget, Zoho SalesIQ hold 75% of all Live Chat and Support installs counted.

216 installs were counted across 16 Live Chat and Support tools. This chart divides by that total, so the bars add up to 100. Three tools hold 75% of Live Chat and Support.

Attrition funnel

Named failures