Live Chat and Support adoption 2026
Last updated 2026-09-03
Key findings
- Intercom runs on 1.5% of the 8,130 company websites crawled, the most of any Live Chat and Support tool.
- Intercom share runs from 0.2% in Biotechnology to 3.4% in Administrative Services.
- Intercom is most common at 11-50 employees, on 1.5% of sites in that band.
- Intercom share is highest in France, at 2.9% of crawled sites there.
- In Artificial Intelligence (AI), Intercom is the most used Live Chat and Support tool, on 1.6% of crawled sites.
- In Financial Services, Intercom is the most used Live Chat and Support tool, on 2.6% of crawled sites.
- In Biotechnology, Intercom is the most used Live Chat and Support tool, on 0.2% of crawled sites.
- Intercom, HubSpot Chat, Zoho SalesIQ hold 75% of all Live Chat and Support installs counted.
Intercom runs on 1.5% of the 8,130 company websites crawled, the most of any Live Chat and Support tool.
Intercom was found on 120 sites. HubSpot Chat came second with 22. Shares are of the whole sample, and a site can run more than one tool, so the bars do not add up to 100.
Intercom share runs from 0.2% in Biotechnology to 3.4% in Administrative Services.
Administrative Services: 11 of 328 crawled sites run Intercom. Biotechnology: 1 of 521. Only industries with at least 150 crawled sites are compared here; the tool page lists the rest.
Intercom is most common at 11-50 employees, on 1.5% of sites in that band.
95 of the 6,249 crawled sites with 11-50 employees run Intercom. At 51-200 employees the share is 1.3%.
Intercom share is highest in France, at 2.9% of crawled sites there.
12 of the 416 crawled France sites run Intercom, against 1.5% across all countries. Countries with fewer than 150 crawled sites are not compared.
In Artificial Intelligence (AI), Intercom is the most used Live Chat and Support tool, on 1.6% of crawled sites.
1,606 crawled sites are labelled Artificial Intelligence (AI), and 25 of them run Intercom. Zoho SalesIQ follows at 0.4%.
In Financial Services, Intercom is the most used Live Chat and Support tool, on 2.6% of crawled sites.
536 crawled sites are labelled Financial Services, and 14 of them run Intercom. HubSpot Chat follows at 0.4%.
In Biotechnology, Intercom is the most used Live Chat and Support tool, on 0.2% of crawled sites.
521 crawled sites are labelled Biotechnology, and 1 of them run Intercom. HubSpot Chat follows at 0.2%.
Intercom, HubSpot Chat, Zoho SalesIQ hold 75% of all Live Chat and Support installs counted.
215 installs were counted across 16 Live Chat and Support tools. This chart divides by that total, so the bars add up to 100.
Attrition funnel
| Step | Count |
|---|---|
| Domains selected for the sample Company domains drawn from the source universe. |
30,000 |
| Homepage fetched A response was returned for the request. |
8,948 |
| Fetch succeeded A 200 response with a readable HTML body. |
8,130 |
| Firmographics joined Industry, country and employee band all present. The base every share on this site is divided by. |
8,130 |
Named failures
| Reason | Count | Share of attempted |
|---|---|---|
| HTTP 502 | 249 | 2.8% |
| HTTP 403 | 243 | 2.7% |
| Connection timeout | 205 | 2.3% |
| SSL error | 55 | 0.6% |
| HTTP 429 (rate limited) | 20 | 0.2% |
| HTTP 503 | 11 | 0.1% |
| HTTP 500 | 9 | 0.1% |
| Connect | 5 | 0.1% |
| Proxy error | 4 | 0.0% |
| HTTP 401 | 4 | 0.0% |
| HTTP 526 | 3 | 0.0% |
| HTTP 530 | 2 | 0.0% |
| HTTP 521 | 2 | 0.0% |
| HTTP 525 | 2 | 0.0% |
| Too many redirects | 2 | 0.0% |
| HTTP 523 | 1 | 0.0% |
| Http520 | 1 | 0.0% |
Cite this
Intercom runs on 1.5% of the 8,130 company websites crawled, the most of any Live Chat and Support tool, https://installmap.com/stats/live-chat-support, Installmap, September 2026.